Returns, complaints and transport damage

We ask you to distinguish between a return/revocation and a complaint.
In this way, we can guarantee you a smooth process, because after all, we want you to always be satisfied with 

In order to process your revocation or complaint as quickly and smoothly as possible, we would like to ask you to use our Service Tool (RMA). Please choose from the following points:

New revocation/return request

You ordered a product from us, it doesn't fit or you don't like it, it was ordered twice or something wrong was delivered?
Then you can make use of your right to cancel an unused product here. 

New revocation request

New claim request & transport damage

You have already used the product and it has defects or was damaged during transport?

Then file a complaint about the defective goods here. Please note the deadlines for guarantee or warranty

New claim & transport damage request

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