Here you can enter a Revocation Request. Please tell us in a few steps which product you are dealing with so that we can process this application quickly and satisfactorily.
Our customer service is happy to help and will endeavor to answer your request within 24/48 hours.
You have a right of revocation within 14 days after receiving the goods. You can submit the revocation request here. Sending the application is enough to stay within the revocation deadline.
Free returns for orders of 40 EUR or more
You have the right to withdraw from this contract and return item within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you (or a third party named by you, who is not the carrier) have taken possession of the goods. We ask you to return the items to be returned, if possible in their original packaging.
For return deliveries within Germany:
All parcels can be returned to us with a DHL return voucher/form. From orders valued at € 40 and up the return is completely free of charge! Should the value of the goods be less than € 40, - we will charge you the standard shipping fee of € 4.95.
Upon request, we will refund the standard shipping costs of German Post (but no additional costs, such as express or bulky goods.) Goods that can only be shipped as bulky goods, we will pick up. Please just follow the 3 instructions under Return Policies below.
For returns outside Germany:
You bear the immediate costs of returning the goods. In the case of an exchange, the new item will be delivered to you free of charge. You do not need to pay any further shipping costs in this case.
If a return from a postage-free delivery with the order value over € 200, - with the remaining purchase value then being less than € 200, - they lose the advantage of postage-free delivery. The postage of the original delivery will be automatically deducted in this case when crediting or transferring of the amount. Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts: contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or clearly based on the personal needs of the consumer are tailored. In the event that products are not returned in their original packaging, including all descriptions and safety-relevant information and documents, this represents a considerable additional expense for us to reprint. In this case, or due to processing the article, compensation for damages may be claimed.
Make a request here!